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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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T Tipton

February 28, 2026

5  out of  5
rating by T Tipton
"Jamie did a amazing job on helping me get a better an lower car insurance rate. She even talked to me about renters insurance and home owners insurance. She explained ways I could get discounts and even reminded me of what all I needed to do. She is such a sweet amazing lady. Thank you Jamie for listening to my needs and don’t try an sale me on things I didn’t want an explained the difference between the renters insurance and home owners insurance because I was alil confused she didn’t get upset or overwhelmed when I had to keep getting off the phone for work or I had to put her on hold I appreciated that so I felt that she needed to be recognized for doing such a great job"
We responded:
"Thank you for sharing your experience with Jamie. It's wonderful to hear how she was able to assist you in finding a better and lower car insurance rate while also providing valuable information about renters and homeowners insurance. Her patience and understanding, especially when you had to manage work calls, truly reflect her dedication to customer service. Your feedback is greatly appreciated, and we'll make sure Jamie receives the recognition she deserves for her excellent work."
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Angel Soriano

February 26, 2026

5  out of  5
rating by Angel Soriano
"Hey I just wanted to leave a review on the fantastic work that Austin did with my car policy. My old car insurance policy went up and I was looking for a new one and Austin helped me find the best one for me. I will be telling all my fir ends and family about the work that Austin helped me with."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Austin was able to assist you in finding the best car insurance policy. We appreciate your recommendation to friends and family, and we're glad to have been able to help. Your feedback means a lot to us."
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Daiane Figueiredo Vieira da Silva

February 23, 2026

5  out of  5
rating by Daiane Figueiredo Vieira da Silva
"I want to give a big shoutout to Jorge — he’s the best insurance agent! 🚗✨ Fast service, explains everything clearly with no hassle, and always works to find the best deal possible. If you need car insurance and want someone who truly cares, I highly recommend George! 🙌 Thank you for all your support and professionalism!"
We responded:
"Thank you so much for sharing your positive experience with Jorge! It's wonderful to hear that he provided fast service and clear explanations while finding the best deals for you. Your recommendation means a lot, and we're grateful for your trust in our team. Your feedback inspires us to continue delivering exceptional service."
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Jenny Correa

February 23, 2026

5  out of  5
rating by Jenny Correa
"can’t say enough good things about George ! They made the process of getting car insurance simple and easy to understand. Any questions I had were answered quickly, and I truly felt like they cared about finding the best coverage for me. Excellent customer service and great rates. Highly recommend"
We responded:
"Thank you, Jenny, for sharing your experience with us. It's wonderful to hear that George was able to make the process of getting car insurance simple and easy for you. We're delighted that you felt well-informed and cared for in finding the best coverage. Your recommendation means a lot, and we're grateful for your kind words about our customer service and rates."
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Rodney Howard

February 20, 2026

4  out of  5
rating by Rodney Howard
"Kayla was a pleasure to converse with and very informative, made the process of changing insurance co’s easy, not to mention saved me a substantial amount of money on my premiums!"
We responded:
"Thank you, Rodney, for sharing your experience. It's wonderful to hear that Kayla was able to assist you effectively and make the transition smooth while also helping you save on your premiums. Your feedback is greatly appreciated, and we're glad to have you with us."
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Be Brave

February 19, 2026

5  out of  5
rating by Be Brave
"David H is the BEST in the business and definitely a gift to have someone as talented as, knowledgeable and honest as he is to help guide you through the obstacles in the insurance business! So appreciative of the time and effort he has spent helping with our needs adjusting his schedule to accommodate us and going above and beyond treating us like family!! Thanks David for everything!! Lyndsey B"
We responded:
"Thank you so much for your wonderful feedback. We're delighted to hear about your positive experience with David. It's great to know that his knowledge and dedication have made a difference for you. We truly value your trust and appreciate your kind words."
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Henry Higgenbottom

January 30, 2026

5  out of  5
rating by Henry Higgenbottom
"FANTASTIC!"
We responded:
"Thank you so much for your fantastic feedback, Henry! We're delighted to hear that you had a great experience with us. Your support means a lot, and we're here to assist you with any of your insurance needs."
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Daniel

January 29, 2026

5  out of  5
rating by Daniel
"I had a great experience working with Austin and he helped me a lot! I just got a new car and I know little to nothing about insurance. He help me every step of the way! I will most definitely be telling my friends about this place! We need good guidance and Austin provides that!"
We responded:
"Thank you, Daniel, for sharing your experience with us! It's wonderful to hear that Austin was able to assist you so effectively with your new car insurance. We strive to provide the best guidance possible, and it's great to know Austin made the process smooth for you. Your recommendation to friends is greatly appreciated. If you have any more questions or need further assistance, we're here to help!"
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Patrick Joyce

January 27, 2026

5  out of  5
rating by Patrick Joyce
"George has been fantastic and we talked yearly and the first two times he quote me he said it makes more sense to stay with who you had and on the third time he was providing the best option. He made the process easy and put me first instead of trying to make a sale. If you need an insurance quote call George."
We responded:
"Thank you, Patrick, for sharing your experience. It's wonderful to hear how George prioritized your needs and provided the best option for you. We're glad he made the process easy and put your interests first. Your recommendation means a lot, and we're grateful for your trust in our services."
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Robbie Edwards

January 26, 2026

5  out of  5
rating by Robbie Edwards
"When I received quotes from State Farm, I was greatly surprised. Jack worked on my quotes and found ways to save me money plus have much better coverage. I’m 100% glad that I changed to State Farm."
We responded:
"Thank you for sharing your experience, Robbie. It's wonderful to hear that Jack was able to assist you in finding better coverage while saving money. Your satisfaction is important to us, and we're glad you gave us the opportunity to help with your insurance needs."
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Jagu Patel

January 19, 2026

4  out of  5
rating by Jagu Patel
"David has been so great to work with. He is super responsive even on the weekend, answered all of our questions, and help me to save more money and cover extra benifit We now have better coverage and the peace of mind to know we can reach out directly to david if we ever need to and that we will always receive a prompt response."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that David has been responsive and helpful in addressing your questions and enhancing your coverage. We appreciate your feedback and are glad to know you feel confident in reaching out to David whenever needed. Your insights are valuable to us, and we're committed to continually improving our services."
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Y H

January 6, 2026

5  out of  5
rating by Y H
"Jack provided excellent customer service and was very thorough in explaining my insurance options. I appreciate his honesty and attention to detail. Highly recommend.He saved me a ton of money ! Go see Jack at State Farm !!!"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Jack was able to provide you with excellent service and help you understand your insurance options clearly. We're delighted that he could assist in saving you money. Your recommendation means a lot to us, and we're grateful for your trust in our team."
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David Fernandez

December 31, 2025

5  out of  5
rating by David Fernandez
"Lane Cox showed exceptional service! Great dedication to his craft was patient informative and most of all attentive to all my needs. A well of information and a spring of customer service Lane Cox is the reason I will be referring State Farm to the family no pun intended by like a great neighbor he was there to not only save me half of what I was paying for but assisted me with the best deal I’ve ever had can’t thank him enough. Ask for Lane if you want your pockets to make those gains! Thank you State Farm!"
We responded:
"Thank you, David, for sharing your experience with Lane Cox. It's wonderful to hear how his dedication and attentiveness made such a positive impact on your insurance needs. We're delighted that he was able to assist you in finding a great deal and provide the exceptional service you deserve. Your recommendation means a lot to us, and we're grateful to have Lane as part of our team."
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Ofodile Anachuna

December 31, 2025

5  out of  5
rating by Ofodile Anachuna
"My experience with Brandon was a pleasant one. I was pleased by his knowledge and patience throughout our transactions. He encouraged further communication whenever I needed it. I will certainly recommend him to my friends whenever the need arises."
We responded:
"Thank you for sharing your positive experience with Brandon. It's wonderful to hear that his knowledge and patience made your transactions pleasant. We appreciate your recommendation and are glad to know that you feel encouraged to reach out whenever needed. Your feedback is invaluable to us."
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Matthew O'Neill

December 30, 2025

5  out of  5
rating by Matthew O'Neill
"Today, I spoke with Lane, he was incredibly helpful and knowledgeable about the policies I was inquiring about. I highly recommend this office."
We responded:
"Thank you, Matthew, for sharing your experience. It's wonderful to hear that Lane was able to assist you effectively and provide the information you needed. Your recommendation means a lot to us, and we're glad to have been of service. If you have any more questions or need further assistance, feel free to reach out."
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Alexary James

December 29, 2025

5  out of  5
rating by Alexary James
"Had a great experience with Austin. As someone who’s just starting adulthood and doesn’t know much about how exactly insurance works he was able to explain everything to me in a very thorough and understanding way, he was very professional and helpful. Definitely recommend this office to family and friends!"
We responded:
"Thank you, Alexary, for sharing your experience with us. It's wonderful to hear that Austin was able to assist you so effectively and provide clear explanations about insurance. Your recommendation means a lot, and we're delighted to have been able to support you as you navigate this new stage in life. Your feedback is greatly appreciated!"
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Daniel Mahoney

December 15, 2025

2  out of  5
rating by Daniel Mahoney
"When my vehicle was totaled by another driver, the process with State Farm was generally smooth and handled efficiently. I did feel the reimbursement was a bit on the low side, but it wasn’t unreasonable. My lower rating comes from more recent interactions with this office. Another State Farm customer backed into my vehicle and caused minor front-end damage. I called the office to ask what steps to take and didn’t receive a call back for about eight hours. When someone finally returned my call, it was clear they hadn’t listened to my voicemail or reviewed my message. I filed a claim against the other driver’s policy, but it was denied for “lack of evidence” and because they “need to believe their client.” Unfortunately, I never received any follow-up or guidance from this office afterward, which was disappointing. My premiums didn't entitle me to any follow up explanation. More recently, I scheduled an insurance review with Shannon nearly a month in advance. The appointment started over an hour late, and I was contacted by someone else from the office who was unfamiliar with my claim but was again eager to see how State Farm could help provide me more coverage. I was told the delay was due to helping another customer with their claim, which I completely understand, but it would have been nice to at least have an update so as to not waste my time. This office is very responsive and helpful when setting up policies, but once you’re an existing customer, the follow-up and communication seem to fall short. If they offer the best price and coverage, they’re worth considering. If not, you may want to look elsewhere if strong customer service is a priority for you. Edit 12-15-2025 After posting this review, I was contacted by Alison from the office. I received an apology along with an explanation that the office is growing very quickly and is extremely busy while trying to catch up on processes. I was told my previously denied claim would be reviewed after I provided additional documentation from the officer who was on site at the time of the incident. I sent that information on 11/18/2025. Since then, I have not received any follow-up, update, or communication. Unfortunately, this experience reinforces the concerns noted in my original review — while the office is responsive when initiating policies or coverage discussions, follow-through and communication on existing customer issues appear to be lacking. At this point, it feels like current clients take a back seat to onboarding new ones."
We responded:
"Daniel we are terribly sorry for this experience and have addressed it so that it doesn’t happen again to another customer. We were trying our best to get everyone taken care of to the best of our ability and a large amount of customers needed our help on the same day of your appointment. It took a great deal of time to handle each person with the standard of service and attention we try to give every customer. We hope you will consider giving us another opportunity to give you that time again and completing a full comprehensive review of your insurance policies. "
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Addison K

November 30, 2025

5  out of  5
rating by Addison K
"Jack is very knowledgeable about insurance and was able to explain the coverages and how insurance works to me in a way that made sense! Highly recommend working with the Shannon Perren office."
We responded:
"Thank you, Addison, for sharing your positive experience with us. It's wonderful to hear that Jack was able to explain everything clearly and help you understand your coverages. We appreciate your recommendation and are glad to have been of service. Your feedback means a lot to our team!"
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Brooke Douglas

November 28, 2025

5  out of  5
rating by Brooke Douglas
"I have been looking for a new insurance company and had a wonderful conversation today with Lane. He was extremely kind and patient with answering my questions and gave me a good quote. I was impressed by the professionalism and courtesy you don’t always receive on a call like this."
We responded:
"Thank you, Brooke, for sharing your experience. It's great to hear that Lane was able to assist you with kindness and patience, and that you felt well-informed and valued during your conversation. Providing professional and courteous service is important to us, and we're glad it made a positive impression on you. If you have any more questions or need further assistance, feel free to reach out."
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anne norman

November 24, 2025

5  out of  5
rating by anne norman
"Dalia was so friendly and so helpful! She quickly looked up my account and answered all my questions."
We responded:
"Thank you, Anne, for your wonderful feedback and the perfect rating! It's fantastic to know that your experience with our agency met your expectations. We are committed to providing excellent service and are delighted to have you as part of our community. If you have any questions or need further assistance, feel free to reach out. Your support means a lot to us!"
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Tamelia

November 24, 2025

5  out of  5
rating by Tamelia
"I had the pleasure of working with George again when I added a new vehicle to my policy a few weeks ago. The process was very simple and he was able to provide me with a good rate. His professionalism and great communication is unmatched! I definitely recommend George to anyone who is looking for a great agent!"
We responded:
"Thank you so much for sharing your experience, Tamelia. It's wonderful to hear that George made the process of adding a new vehicle to your policy simple and provided you with a good rate. His professionalism and communication skills are truly valued, and your recommendation means a lot to us. We appreciate your trust and support!"
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Zinesha Singleton

November 21, 2025

5  out of  5
rating by Zinesha Singleton
"David Haas is phenomenal! Always giving extra effort in helping our family! We are so grateful to have him as our agent!"
We responded:
"Thank you so much for sharing your experience with David Haas. It's wonderful to hear how he goes above and beyond to assist your family. We truly appreciate your kind words and are grateful to have you as part of our community. Your feedback means a lot to us!"
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Samuel Rocha 8

November 19, 2025

5  out of  5
rating by Samuel Rocha 8
"David Haas was amazing he explained everything clearly, made the process easy, and really took care of me. I appreciate his help and highly recommend!"
We responded:
"Thank you, Samuel, for sharing your experience with David Haas. It's wonderful to hear that he was able to make the process clear and easy for you. Your recommendation means a lot to us, and we're glad to know you felt well taken care of. We appreciate your feedback and look forward to assisting you in the future."
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Diana T

November 19, 2025

5  out of  5
rating by Diana T
"Mariely me atendió muy bien y buscó la mejor opción para mí, súper recomendada"
We responded:
"Gracias por compartir tu experiencia. Nos alegra saber que Mariely pudo ayudarte y encontrar la mejor opción para ti. Apreciamos mucho tu recomendación y esperamos seguir brindándote un excelente servicio."
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Shondale James

November 10, 2025

5  out of  5
rating by Shondale James
"A very warm, friendly atmosphere, knowledgeable and helpful when needed!"
We responded:
"Thank you, Shondale, for sharing your positive experience. It's wonderful to hear that you found the atmosphere warm and friendly, and that our team was knowledgeable and helpful. Your feedback is greatly appreciated and encourages us to continue providing excellent service."