Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of anne norman

anne norman

November 24, 2025

5  out of  5
rating by anne norman
"Dalia was so friendly and so helpful! She quickly looked up my account and answered all my questions."
We responded:
"Thank you, Anne, for your wonderful feedback and the perfect rating! It's fantastic to know that your experience with our agency met your expectations. We are committed to providing excellent service and are delighted to have you as part of our community. If you have any questions or need further assistance, feel free to reach out. Your support means a lot to us!"
Profile photo of Tamelia

Tamelia

November 24, 2025

5  out of  5
rating by Tamelia
"I had the pleasure of working with George again when I added a new vehicle to my policy a few weeks ago. The process was very simple and he was able to provide me with a good rate. His professionalism and great communication is unmatched! I definitely recommend George to anyone who is looking for a great agent!"
We responded:
"Thank you so much for sharing your experience, Tamelia. It's wonderful to hear that George made the process of adding a new vehicle to your policy simple and provided you with a good rate. His professionalism and communication skills are truly valued, and your recommendation means a lot to us. We appreciate your trust and support!"
Profile photo of Zinesha Singleton

Zinesha Singleton

November 21, 2025

5  out of  5
rating by Zinesha Singleton
"David Haas is phenomenal! Always giving extra effort in helping our family! We are so grateful to have him as our agent!"
We responded:
"Thank you so much for sharing your experience with David Haas. It's wonderful to hear how he goes above and beyond to assist your family. We truly appreciate your kind words and are grateful to have you as part of our community. Your feedback means a lot to us!"
Profile photo of Samuel Rocha 8

Samuel Rocha 8

November 19, 2025

5  out of  5
rating by Samuel Rocha 8
"David Haas was amazing he explained everything clearly, made the process easy, and really took care of me. I appreciate his help and highly recommend!"
We responded:
"Thank you, Samuel, for sharing your experience with David Haas. It's wonderful to hear that he was able to make the process clear and easy for you. Your recommendation means a lot to us, and we're glad to know you felt well taken care of. We appreciate your feedback and look forward to assisting you in the future."
Profile photo of Diana T

Diana T

November 19, 2025

5  out of  5
rating by Diana T
"Mariely me atendió muy bien y buscó la mejor opción para mí, súper recomendada"
We responded:
"Gracias por compartir tu experiencia. Nos alegra saber que Mariely pudo ayudarte y encontrar la mejor opción para ti. Apreciamos mucho tu recomendación y esperamos seguir brindándote un excelente servicio."
Profile photo of Shondale James

Shondale James

November 10, 2025

5  out of  5
rating by Shondale James
"A very warm, friendly atmosphere, knowledgeable and helpful when needed!"
We responded:
"Thank you, Shondale, for sharing your positive experience. It's wonderful to hear that you found the atmosphere warm and friendly, and that our team was knowledgeable and helpful. Your feedback is greatly appreciated and encourages us to continue providing excellent service."
Profile photo of Daniel Mahoney

Daniel Mahoney

November 3, 2025

2  out of  5
rating by Daniel Mahoney
"When my vehicle was totaled by another driver, the process with State Farm was generally smooth and handled efficiently. I did feel the reimbursement was a bit on the low side, but it wasn’t unreasonable. My lower rating comes from more recent interactions with this office. Another State Farm customer backed into my vehicle and caused minor front-end damage. I called the office to ask what steps to take and didn’t receive a call back for about eight hours. When someone finally returned my call, it was clear they hadn’t listened to my voicemail or reviewed my message. I filed a claim against the other driver’s policy, but it was denied for “lack of evidence” and because they “need to believe their client.” Unfortunately, I never received any follow-up or guidance from this office afterward, which was disappointing. My premiums didn't entitle me to any follow up explanation. More recently, I scheduled an insurance review with Shannon nearly a month in advance. The appointment started over an hour late, and I was contacted by someone else from the office who was unfamiliar with my claim but was again eager to see how State Farm could help provide me more coverage. I was told the delay was due to helping another customer with their claim, which I completely understand, but it would have been nice to at least have an update so as to not waste my time. This office is very responsive and helpful when setting up policies, but once you’re an existing customer, the follow-up and communication seem to fall short. If they offer the best price and coverage, they’re worth considering. If not, you may want to look elsewhere if strong customer service is a priority for you."
We responded:
"Daniel we are terribly sorry for this experience and have addressed it so that it doesn’t happen again to another customer. We were trying our best to get everyone taken care of to the best of our ability and a large amount of customers needed our help on the same day of your appointment. It took a great deal of time to handle each person with the standard of service and attention we try to give every customer. We hope you will consider giving us another opportunity to give you that time again and completing a full comprehensive review of your insurance policies. "
Profile photo of Lindsay Williams

Lindsay Williams

October 29, 2025

5  out of  5
rating by Lindsay Williams
"Megan has been so great to work with. She is super responsive even on the weekend, answered all of our questions, and helped us transfer our car and home insurance policies. She followed up with detailed emails and step-by-step instructions to make the process easy. We now have better coverage and the peace of mind to know we can reach out directly to Megan if we ever need to and that we will always receive a prompt response. I 100% see why Shannon Perren is voted best of Cobb year after year. Her agency is by far the best we’ve experienced."
We responded:
"Thank you so much for sharing your experience with Megan and our agency. It's wonderful to hear how responsive and helpful Megan has been, especially in making your transition to our services smooth and straightforward. We're delighted that you feel confident in the coverage you have now and appreciate your kind words about our team's dedication. Your feedback is invaluable, and we're grateful for your trust in us."
Profile photo of Leonard Dorazio

Leonard Dorazio

October 22, 2025

1  out of  5
rating by Leonard Dorazio
"A new Premium was established by adjusting my Homeowners policy. It was made on OCT 3. 2025. Im still waiting, my mortgage company is still waiting for the bill to pay. They sure enough sent the higher bill but not the new lower bill. It's been 20 days and still no adjusted bill. Why the delay? Whats Statefarms motivation here? Is it to frustrate my mortgage company so that they pay the higher amount when time runs out? I was promised Monday 10/20 that the change in premium will take hold and my Mortgage company would receive the bill. It's now Wednesday 10/23 and still no new bill. Frustrated beyond belief."
We responded:
"Thank you for your feedback Mr. Dorazio. I can assure you that your account manager as well as our agent are working together to find a resolution quickly. You will be hearing from our agency as soon as we can get your problem resolved. "
Profile photo of William Porter

William Porter

October 4, 2025

5  out of  5
rating by William Porter
"Very good customer service"
We responded:
"Thank you, William, for sharing your positive experience with us. It's wonderful to hear that our customer service met your expectations. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Profile photo of Debra S

Debra S

October 3, 2025

5  out of  5
rating by Debra S
"Mariely was wonderful! Customer service was a 10/10! State Farm offered very competitive rates and great coverage options. Very happy with our decision."
We responded:
"Thank you for sharing your positive experience with us! It's fantastic to hear that Mariely provided you with excellent customer service and that you found our rates and coverage options competitive. We're delighted that you're happy with your decision. Your feedback is greatly appreciated and helps us continue to provide top-notch service."
Profile photo of Tyler Clackum

Tyler Clackum

September 30, 2025

5  out of  5
rating by Tyler Clackum
"Jake Jimenez at this agency is GREAT! Resourceful, knowledgeable, and caring!"
We responded:
"Thank you, Tyler, for sharing your positive experience with Jake at our agency. It's wonderful to hear that you found him resourceful, knowledgeable, and caring. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Profile photo of Mona Petersen

Mona Petersen

September 29, 2025

5  out of  5
rating by Mona Petersen
"I have had the most pleasant experience working with David Haas on the team. He made the transition to State Farm effortless and saved me a lot of money on both my car insurance and home insurance. I have shared my experience with several friends ."
We responded:
"Thank you, Mona, for sharing your experience with us. It's wonderful to hear that David made your transition to State Farm smooth and helped you save on your car and home insurance. We truly appreciate your recommendation to friends and are glad to have you as part of our community. Your feedback means a lot to us."
Profile photo of Wendy Smith

Wendy Smith

September 25, 2025

5  out of  5
rating by Wendy Smith
"I was extremely nervous about changing my home/auto insurance, since I had been with the same insurer for 15 + years. I didn’t trust myself with the verbiage/definitions to make sure I got a comparable quote. Jack was perfect for me, young and very patient with me. No phone call I walked in twice with no appt. Jack made me feel so comfortable in making this change! I am so ecstatic that I got better coverage and saved real money, literally saving 701.00 on car insurance! Money that matters!!! Thank you JACK and State Farm!!!!!!"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Jack was able to assist you with your insurance needs and make the transition smooth and comfortable. We're delighted that you found better coverage and significant savings. Your satisfaction is incredibly important to us, and we're grateful for your trust in our team."
Profile photo of Jade H

Jade H

September 17, 2025

5  out of  5
rating by Jade H
"Great Customer Service, Great Communication and Great Follow up! Thank you for all your help!"
We responded:
"Thank you so much, Jade, for your kind words and for taking the time to share your experience. It's wonderful to hear that you appreciated our customer service, communication, and follow-up. Your feedback motivates us to continue providing the best service possible. If there's anything else we can assist you with, please feel free to reach out."
Profile photo of A A

A A

September 3, 2025

5  out of  5
rating by A A
"My Agent Jack or Josh is very professional and excellent"
We responded:
"Thank you so much for sharing your positive experience with us. We're delighted to hear that Jack or Josh has provided you with professional and excellent service. Your feedback is greatly appreciated and helps us continue to deliver the best service possible. If there's anything else we can assist you with, please feel free to let us know."
Profile photo of Rica Schwartzkopf

Rica Schwartzkopf

August 21, 2025

5  out of  5
rating by Rica Schwartzkopf
"Megan Wilson is amazing. Super friendly and provided us with a much more favorable quote than our previous insurance. I highly recommend Megan."
We responded:
"Thank you so much for sharing your experience with Megan. It's wonderful to hear that she was able to provide you with a favorable quote and that you found her friendly and helpful. Your recommendation means a lot to us, and we're delighted to have you as a valued customer."
Profile photo of A L

A L

August 14, 2025

5  out of  5
rating by A L
"I could not be more satisfied with the entire experience at Shannon's agency and the State Farm home and auto insurance offered. Every one of my objectives were met beginning with saving me considerable money, being responsive to my inquiries, and nearby where I could meet in person. From the moment I walked in without an appointment, assigned to George to help me find the coverage I wanted *and* needed and the followup calls, emails, and texts he made over the next few days I came to appreciate what a first class insurance agency Shannon Perren's is and first rate agent George is.  Based on my experience I am happy to recommend both."
We responded:
"Thank you so much for sharing your experience with Shannon Perren's agency. It's wonderful to hear that George and the team were able to meet all your objectives and provide you with the coverage you needed while saving you money. Your recommendation means a lot, and we're glad to have been able to assist you with your insurance needs. Your feedback is greatly appreciated, and we look forward to continuing to serve you in the future."
Profile photo of Magalys De Paula

Magalys De Paula

August 9, 2025

5  out of  5
rating by Magalys De Paula
"Muy buen atendí miento y muy Amable y te ayudan para resolver tus problemas"
We responded:
"Gracias por compartir tu experiencia. Nos alegra saber que recibiste una atención amable y que pudimos ayudarte a resolver tus problemas. Estamos aquí para lo que necesites."
Profile photo of Sydney Catron

Sydney Catron

July 31, 2025

5  out of  5
rating by Sydney Catron
"Mariely is our go to person and she is always the most helpful and the most professional! She's the best at what she does and we will not work with anyone else!!!!"
We responded:
"Thank you so much for sharing your experience with Mariely! It's wonderful to hear how helpful and professional she has been for you. Your trust and satisfaction mean a lot to us, and we're delighted to have you as a valued customer."
Profile photo of Kaci Shirah

Kaci Shirah

July 31, 2025

5  out of  5
rating by Kaci Shirah
"Jake was very informative on coverages and showing me my options. He is a great agent and I’d recommend him to anyone as a trusted advisor."
We responded:
"Thank you for sharing your experience with Jake. It's wonderful to hear that he was able to provide you with clear information on your coverage options and that you see him as a trusted advisor. Your recommendation means a lot to us, and we're glad to have been able to assist you with your insurance needs."
Profile photo of Jerry Oldham

Jerry Oldham

July 30, 2025

5  out of  5
rating by Jerry Oldham
"Well.... here it goes in a nutshell. I normally don't approve of soliciting over the phone. However, when I was contacted by small and soft but subtle voice attach to a person named Merily. I was immediately caught off guard by the unintrusive and apologetic tone of this Woman's voice. When she finished what she had to say. It saved me $150 a month. Til this day.... Her voice is the same and I still save $150 a month. THANKS Merily. I am glad you called and team They are 😎 AWESOME"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear how Merily's approach made a positive impact and helped you save $150 a month. We're delighted that her assistance continues to benefit you. Your feedback is greatly appreciated, and we're proud to have Merily as part of our team."
Profile photo of Caleb Brown

Caleb Brown

July 25, 2025

5  out of  5
rating by Caleb Brown
"George has been incredibly helpful and is truly an asset in my journey with State Farm!"
We responded:
"Thank you, Caleb, for sharing your positive experience with George. It's wonderful to hear how helpful he has been in your journey with us. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Profile photo of Aubrey Clark

Aubrey Clark

July 18, 2025

5  out of  5
rating by Aubrey Clark
"Thank you to Jack for making everything so easy and saving us some money"
We responded:
"Thank you, Aubrey, for sharing your experience with us. It's wonderful to hear that Jack was able to assist you effectively and help save you some money. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Profile photo of Minni Goettie

Minni Goettie

July 18, 2025

5  out of  5
rating by Minni Goettie
"Jack was very knowledgeable and helpful. He gave sound advice about my polices. He has reached out to me on several occasions making sure I complete any necessary items. I appreciate an agent who has my best interest at heart."
We responded:
"Thank you for sharing your positive experience with Jack. It's wonderful to hear that he was knowledgeable and helpful, providing sound advice and staying in touch to ensure everything is in order. We truly value having agents who prioritize our customers' best interests. Your feedback is greatly appreciated."